NDIS Business Builder

Identifying the need

Funded through RDA Moreton Bay by the Commonwealth Government, the National Disability Insurance Scheme (NDIS) Business Builder Program was targeted at individuals and small to medium businesses considering becoming a NDIS provider.

The NDIS is a Commonwealth Government initiative with economic importance (particularly in Moreton Bay where health and social services are major industries). In 2015, it was estimated that the Scheme would create an employment boom of 12,000 jobs in Queensland and add up to $4.2 billion to the state’s Gross State Product.

However, in 2020 RDA Moreton Bay identified:

  • A significant need for NDIS service suppliers in the region
  • High interest in supplying NDIS

A problem facing early-stage service suppliers was a lack of knowledge about NDIS standards and compliance. Auditing was found to be expensive and a frequent point of failure for their businesses.

To combat the lack of knowledge, RDA Moreton Bay ran a series of workshops for potential service providers, instructing them in NDIS standards and compliance.

The course also included a session on marketing as a NDIS Service Provider.

Moreton Bay Jobs website screenshot

Workshop Content

A program of five workshops was run for 25 sole traders, small to medium business owners or individuals considering establishing a business within the Moreton Bay Region in the NDIS marketplace. The topics were:

  • Week 1: NDIS for new marketplace entrants
  • Week 2: Finding your niche
  • Week 3: Becoming a registered provider
  • Week 4: Marketing your business in the NDIS context
  • Week 5: Design your Digital Marketing Strategy

The content participants learnt covered:

NDIS and its purpose

Market size and potential demand

Supports & services required in NDIS marketplace

Identifying potential new business growth opportunities

How to use the NDIS Price Guide

How to develop a basic cost model

Developing an Action Plan

 How to identify ideal clients

Registered or unregistered – benefits & challenges

Registration process, where what & how

Understanding self-assessment framework

Costs associated with registration

The Impact of the Course

Prior to running the workshops, five of the participants had insecure work, five were unemployed and 12 participants were seeking an opportunity to retrain.

Three months after the course concluded a survey was conducted to assess initial results. All participants responded favourably about being more confident about opportunities in the NDIS market. During the program, many participants began to expand their ideas on the types of services they could deliver.

Survey respondents were found to be actively planning to deliver services in the following areas:

Mental Health Support Coaching & Recovery Camps

Home & Community Care (Nursing) Support Services

Counselling – Talk Therapy, Life Coaching, Art Therapy

Nail Care Services – Manicure & Pedicures

Childcare & Early Childhood Intervention

Home Care Support Services



On being asked if they would recommend the program to others, 100% of respondents stated that “yes - they would recommend the program to others”.

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Website photo credits

Our thanks to Moreton Bay Regional Council and Moreton Bay Region Industry & Tourism (MBRIT).

Acknowledgement of Country

We respectfully acknowledge the Traditional Country across our region. We also acknowledge and pay our respects to the Kabi Kabi, Jinibara and Turrbal Traditional Custodians, and their elders past, present and emerging.

Contact Us

RDA Moreton Bay 
12G (Suite G, Building 12)
2-4 Flinders Parade
North Lakes Qld 4509

M: +61 437 080 986

RDA Moreton Bay is part of the Regional Development Australia program, an Australian Government Initiative.